{"id":930,"date":"2024-06-16T02:52:22","date_gmt":"2024-06-16T02:52:22","guid":{"rendered":"https:\/\/elfvaping.com\/?page_id=930"},"modified":"2024-08-05T12:42:08","modified_gmt":"2024-08-05T12:42:08","slug":"preguntas-frecuentes-2","status":"publish","type":"page","link":"https:\/\/elfvaping.com\/es\/faqs\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(0, 0, 0);\">Preguntas frecuentes (PF)<\/span><b><\/b><\/h3><\/div>\n<div class=\"row row-collapse\"  id=\"row-102003522\">\n\n\t<div id=\"col-2132260457\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3 class=\"accordion_title\">Pago<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-3435694364\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3435694364-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-3435694364-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 m\u00e9todos de pago aceptan?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3435694364-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3435694364-label\" >\n\t\t\t\n<p>Aceptamos varios m\u00e9todos de pago, incluyendo tarjetas de cr\u00e9dito, tarjetas de d\u00e9bito, criptomonedas y m\u00e1s. Puede ver las opciones de pago disponibles en la p\u00e1gina de pago.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-520471744\" class=\"accordion-item\">\n\t\t<a id=\"accordion-520471744-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-was-my-payment-declined?\" aria-expanded=\"false\" aria-controls=\"accordion-520471744-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfPor qu\u00e9 se rechaz\u00f3 mi pago?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-520471744-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-520471744-label\" >\n\t\t\t\n<p>Los pagos pueden ser rechazados por varias razones, como informaci\u00f3n incorrecta de la tarjeta de cr\u00e9dito, fondos insuficientes o problemas con el proveedor de pagos. Aseg\u00farese de que la informaci\u00f3n de pago que proporcione sea precisa o comun\u00edquese con su proveedor de pagos para resolver el problema.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2107923444\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2107923444-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-obtain-an-invoice?\" aria-expanded=\"false\" aria-controls=\"accordion-2107923444-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo obtener una factura?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2107923444-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2107923444-label\" >\n\t\t\t\n<p>Puede solicitar una factura durante el proceso de pago y se la enviaremos por correo electr\u00f3nico.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3372967111\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3372967111-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-cash-on-delivery-(cod)-payment-option?\" aria-expanded=\"false\" aria-controls=\"accordion-3372967111-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfOfrecen la opci\u00f3n de pago contra entrega (COD)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3372967111-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3372967111-label\" >\n\t\t\t\n<p>No ofrecemos pago contra entrega. Debes utilizar m\u00e9todos de pago en l\u00ednea al realizar un pedido.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-772397038\" class=\"accordion-item\">\n\t\t<a id=\"accordion-772397038-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-an-option-to-enter-a-discount-code-or-gift-card?\" aria-expanded=\"false\" aria-controls=\"accordion-772397038-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfExiste una opci\u00f3n para ingresar un c\u00f3digo de descuento o una tarjeta de regalo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-772397038-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-772397038-label\" >\n\t\t\t\n<p>S\u00ed, si tienes un c\u00f3digo de descuento o una tarjeta de regalo, puedes ingresar la informaci\u00f3n relevante en la p\u00e1gina de pago para disfrutar de descuentos.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1192817280\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1192817280-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-1192817280-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfEs seguro el pago?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1192817280-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1192817280-label\" >\n\t\t\t\n<p>Tomamos m\u00faltiples medidas para garantizar la seguridad de los pagos, incluyendo tecnolog\u00eda de cifrado y procesamiento de pagos compatible con los est\u00e1ndares PCI.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4052524799\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4052524799-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-receive-an-order-confirmation-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-4052524799-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo recibir una confirmaci\u00f3n de pedido despu\u00e9s de realizar un pago?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4052524799-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4052524799-label\" >\n\t\t\t\n<p>Recibir\u00e1 un correo electr\u00f3nico de confirmaci\u00f3n de pedido inmediatamente despu\u00e9s de un pago exitoso, que contendr\u00e1 informaci\u00f3n detallada del pedido.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3813153187\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3813153187-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-request-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-3813153187-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo solicitar un reembolso?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3813153187-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3813153187-label\" >\n\t\t\t\n<p>Si necesita un reembolso, por favor comun\u00edquese con nuestro equipo de soporte al cliente, proporcionando los detalles de su pedido. Le asistiremos en el procesamiento de solicitudes de reembolso de acuerdo con nuestra pol\u00edtica de reembolso.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3598522126\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3598522126-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-view-my-order-history-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-3598522126-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo ver mi historial de pedidos despu\u00e9s de realizar un pago?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3598522126-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3598522126-label\" >\n\t\t\t\n<p>Inicia sesi\u00f3n en tu cuenta y ve a la p\u00e1gina \u201cMi Cuenta\u201d. En la secci\u00f3n de historial de pedidos, puedes ver la informaci\u00f3n de pago y el estado del pedido de pedidos anteriores.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1288268904\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Env\u00edo<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-3002219028\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3002219028-label\" class=\"accordion-title plain\" href=\"#accordion-item-what&#039;s-the-shipping-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-3002219028-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1l es la pol\u00edtica de env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3002219028-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3002219028-label\" >\n\t\t\t\n<p>Env\u00edo gratuito en EE. UU. y Australia.<br \/>\nPa\u00edses a los que podemos enviar\u00a0<strong>DDP<\/strong>\u00a0(<strong>Entrega con derechos pagados<\/strong>) M\u00e9todo, no te solicita que realices la aduana ni pagar derechos de aduana por ti.<\/p>\n<ul>\n<li>EE. UU. \u2013 UPS Express (excepto Alaska y Haw\u00e1i)<\/li>\n<li>Reino Unido \u2013\u00a0DPD Express local<\/li>\n<li>Europa \u2013 UPS Express\/ DPD Express\/ DHL Express<\/li>\n<\/ul>\n<p>Listas de pa\u00edses de Europa M\u00e9todo DDP: Alemania, B\u00e9lgica, Luxemburgo, Pa\u00edses Bajos, Rep\u00fablica Checa, Polonia, Croacia, Eslovaquia, Eslovenia, Finlandia, Dinamarca, Suecia, Austria, Francia, Italia, Hungr\u00eda, Bulgaria, Lituania, Estonia, Letonia, Grecia, Irlanda, Portugal, Espa\u00f1a.<\/p>\n<p>Los env\u00edos a pa\u00edses europeos excepto el Reino Unido se liquidar\u00e1n en Alemania y se enviar\u00e1n a otros pa\u00edses europeos desde Alemania.<\/p>\n<ul>\n<li>Emiratos \u00c1rabes Unidos (solo Dub\u00e1i)<\/li>\n<li>Sud\u00e1frica<\/li>\n<li>Vietnamia<\/li>\n<li>Malasia Occidental (excepto la isla de Kalimantan)<\/li>\n<\/ul>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>Pa\u00eds<\/td>\n<td>M\u00e9todo de Env\u00edo<\/td>\n<td>Tiempo de Env\u00edo<\/td>\n<\/tr>\n<tr>\n<td>EE. UU.<\/td>\n<td>UPS Terrestre Local<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Reino Unido<\/td>\n<td>DPD Express local<\/td>\n<td>7~12 D\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Alemania<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>8~15 D\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Francia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>B\u00e9lgica<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Luxemburgo<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Pa\u00edses Bajos<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Rep\u00fablica Checa<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Polonia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Croacia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Eslovaquia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Eslovenia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Finlandia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Dinamarca<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Suecia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Austria<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Italia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Hungr\u00eda<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Lituania<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Estonia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Letonia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Grecia<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Irlanda<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Portugal<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Espa\u00f1a<\/td>\n<td>UPS\/DPD\/DHL Alemania<\/td>\n<td>10~15 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Emiratos \u00c1rabes Unidos (solo Dub\u00e1i)<\/td>\n<td>L\u00ednea dedicada de Dub\u00e1i<\/td>\n<td>12~18 D\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Sud\u00e1frica<\/td>\n<td>L\u00ednea dedicada de Sud\u00e1frica<\/td>\n<td>15~25 D\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Vietnamia<\/td>\n<td>L\u00ednea dedicada de Vietnam<\/td>\n<td>3~5 d\u00edas<\/td>\n<\/tr>\n<tr>\n<td>Malasia Occidental<\/td>\n<td>L\u00ednea dedicada de Malasia<\/td>\n<td>4~8 D\u00edas<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>Otros pa\u00edses<br \/>\nExcepto los pa\u00edses que se enumeran arriba, usted necesita\u00a0<strong>realizar el despacho de aduanas<\/strong>\u00a0y\u00a0<strong>pagar derechos<\/strong>\u00a0Cuando el paquete lleg\u00f3 a su aduana, en cuanto a cu\u00e1nto impuesto debe pagar, por favor consulte a la aduana local para obtener detalles.<\/p>\n<p>Sus costumbres pueden requerir que usted proporcione\u00a0<strong>Licencia comercial<\/strong>\u00a0tambi\u00e9n. (si los hay)<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2700647240\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2700647240-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-free-shipping-available?\" aria-expanded=\"false\" aria-controls=\"accordion-2700647240-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfEst\u00e1 disponible el env\u00edo gratuito?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2700647240-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2700647240-label\" >\n\t\t\t\n<p>El env\u00edo gratuito est\u00e1 disponible en EE. UU. y Australia.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3958755662\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3958755662-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-are-shipping-costs-calculated?\" aria-expanded=\"false\" aria-controls=\"accordion-3958755662-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo se calculan los costos de env\u00edo?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3958755662-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3958755662-label\" >\n\t\t\t\n<p>Los costos de env\u00edo se calculan normalmente en funci\u00f3n del peso de los art\u00edculos, el destino del env\u00edo y el m\u00e9todo de env\u00edo seleccionado. Puede ver el costo de env\u00edo durante el proceso de pago.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-364616120\" class=\"accordion-item\">\n\t\t<a id=\"accordion-364616120-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-my-package-is-lost-or-delayed?\" aria-expanded=\"false\" aria-controls=\"accordion-364616120-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfQu\u00e9 debo hacer si mi paquete se pierde o se retrasa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-364616120-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-364616120-label\" >\n\t\t\t\n<p>Si su paquete se pierde o se retrasa significativamente, por favor comun\u00edquese con nuestro equipo de soporte al cliente. Investigaremos y asistiremos para resolver el problema.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3852287822\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3852287822-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3852287822-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo rastrear mi pedido?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3852287822-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3852287822-label\" >\n\t\t\t\n<p>Puedes rastrear tu pedido iniciando sesi\u00f3n en tu cuenta y accediendo a la secci\u00f3n \u201cHistorial de pedidos\u201d. Tambi\u00e9n enviamos informaci\u00f3n de seguimiento de pedidos a trav\u00e9s de correo electr\u00f3nico.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1728498924\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1728498924-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-to-pay-customs-duties?\" aria-expanded=\"false\" aria-controls=\"accordion-1728498924-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfNecesito pagar derechos de aduana?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1728498924-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1728498924-label\" >\n\t\t\t\n<p>No es necesario por ahora, excepto en Canad\u00e1 y Dinamarca.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1186606668\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1186606668-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-estimated-shipping-time?\" aria-expanded=\"false\" aria-controls=\"accordion-1186606668-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfCu\u00e1l es el tiempo de env\u00edo estimado?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1186606668-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1186606668-label\" >\n\t\t\t\n<p>Dependiendo del producto, el tiempo de almacenamiento es de 1 a 5 d\u00edas y el tiempo de env\u00edo es de 7 a 15 d\u00edas.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-337005753\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Seguridad<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2187136445\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2187136445-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-website-security-ensured?\" aria-expanded=\"false\" aria-controls=\"accordion-2187136445-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo se garantiza la seguridad del sitio web?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2187136445-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2187136445-label\" >\n\t\t\t\n<p>Empleamos m\u00faltiples capas de medidas de seguridad para proteger sus datos y transacciones, incluyendo cifrado de datos, firewalls y auditor\u00edas de seguridad regulares.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2521324947\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2521324947-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-my-personal-information-safeguarded?\" aria-expanded=\"false\" aria-controls=\"accordion-2521324947-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo se protege mi informaci\u00f3n personal?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2521324947-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2521324947-label\" >\n\t\t\t\n<p>Nos adherimos estrictamente a nuestra pol\u00edtica de privacidad y no vendemos ni compartimos su informaci\u00f3n personal. Su informaci\u00f3n se utiliza \u00fanicamente para el procesamiento de pedidos y para brindar soporte al cliente.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1285083660\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1285083660-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-information-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-1285083660-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfEs segura la informaci\u00f3n de pago?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1285083660-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1285083660-label\" >\n\t\t\t\n<p>Utilizamos un sistema de procesamiento de pagos seguro que cumple con los est\u00e1ndares PCI para garantizar la seguridad de su informaci\u00f3n de pago.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2074647948\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2074647948-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-create-a-strong-password?\" aria-expanded=\"false\" aria-controls=\"accordion-2074647948-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo crear una contrase\u00f1a segura?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2074647948-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2074647948-label\" >\n\t\t\t\n<p>Crear una contrase\u00f1a segura implica utilizar una combinaci\u00f3n de letras, n\u00fameros y caracteres especiales, evitando informaci\u00f3n f\u00e1cilmente adivinable como los cumplea\u00f1os. Cambiar tu contrase\u00f1a con regularidad es tambi\u00e9n una forma de mejorar la seguridad.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3475834750\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3475834750-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-verify-the-authenticity-of-the-website?\" aria-expanded=\"false\" aria-controls=\"accordion-3475834750-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo puedo verificar la autenticidad del sitio web?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3475834750-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3475834750-label\" >\n\t\t\t\n<p>Verifique la URL del sitio web para asegurarse de que coincida con el sitio web oficial. Adem\u00e1s, busque el certificado SSL, que debe indicar que el sitio es seguro.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-141346400\" class=\"accordion-item\">\n\t\t<a id=\"accordion-141346400-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-report-suspicious-activity?\" aria-expanded=\"false\" aria-controls=\"accordion-141346400-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo reporto actividad sospechosa?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-141346400-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-141346400-label\" >\n\t\t\t\n<p>Si encuentra alguna actividad sospechosa o problemas de seguridad, por favor comun\u00edquese con nuestro soporte al cliente de inmediato. Investigaremos y tomaremos las medidas necesarias.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2808418236\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2808418236-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-anti-phishing-measures-in-place?\" aria-expanded=\"false\" aria-controls=\"accordion-2808418236-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfSe han implementado medidas anti-phishing?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2808418236-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2808418236-label\" >\n\t\t\t\n<p>S\u00ed, hemos implementado medidas anti-phishing para ayudar a prevenir actividades fraudulentas en sitios web y correos electr\u00f3nicos maliciosos.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-258647763\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Devueltos<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-1949425031\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1949425031-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-would-like-to-change-my-ordered-items.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-1949425031-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Me gustar\u00eda cambiar mis art\u00edculos pedidos. \u00bfQu\u00e9 deber\u00eda hacer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1949425031-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1949425031-label\" >\n\t\t\t\n<p>Puede modificar su pedido el mismo d\u00eda en que se realiz\u00f3, hasta las 11:00 p. m. (PDT -7 GMT). Para solicitar cambios, comun\u00edquese con nosotros a support@elfvaping.com.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1181081017\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1181081017-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-return-a-product?\" aria-expanded=\"false\" aria-controls=\"accordion-1181081017-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Alternar\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>\u00bfC\u00f3mo devuelvo un producto?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1181081017-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1181081017-label\" >\n\t\t\t\n<p>Tenemos una pol\u00edtica de devoluci\u00f3n de 15 d\u00edas, lo que le permite solicitar una devoluci\u00f3n dentro de los 15 d\u00edas posteriores a la recepci\u00f3n de su art\u00edculo.<\/p>\n<p>Para ser elegible para una devoluci\u00f3n, su art\u00edculo debe estar en el mismo estado en que lo recibi\u00f3, sin usar ni desgaste, con etiquetas y en su embalaje original. Tambi\u00e9n necesitar\u00e1 el recibo o comprobante de compra.<\/p>\n<p>Para iniciar una devoluci\u00f3n, cont\u00e1ctenos en support@elfvaping.com. Si su devoluci\u00f3n es aceptada, le proporcionaremos una etiqueta de env\u00edo de devoluci\u00f3n y instrucciones sobre c\u00f3mo y d\u00f3nde enviar su paquete. Los art\u00edculos enviados de regreso a nosotros sin una solicitud de devoluci\u00f3n previa no ser\u00e1n aceptados.<\/p>\n<p>No dude en ponerse en contacto con nosotros en support@elfvaping.com para cualquier pregunta relacionada con las devoluciones.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"class_list":["post-930","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Elf Vaping<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elfvaping.com\/es\/preguntas-frecuentes-2\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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