{"id":930,"date":"2024-06-16T02:52:22","date_gmt":"2024-06-16T02:52:22","guid":{"rendered":"https:\/\/elfvaping.com\/?page_id=930"},"modified":"2024-08-05T12:42:08","modified_gmt":"2024-08-05T12:42:08","slug":"faq-2","status":"publish","type":"page","link":"https:\/\/elfvaping.com\/fr\/faqs\/","title":{"rendered":"Foire aux questions"},"content":{"rendered":"<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(0, 0, 0);\">Foire aux questions (FAQ)<\/span><b><\/b><\/h3><\/div>\n<div class=\"row row-collapse\"  id=\"row-794374347\">\n\n\t<div id=\"col-1864452493\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3 class=\"accordion_title\">Paiement<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-3658945729\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3658945729-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-3658945729-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quels moyens de paiement acceptez-vous ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3658945729-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3658945729-label\" >\n\t\t\t\n<p>Nous acceptons diverses m\u00e9thodes de paiement, notamment les cartes de cr\u00e9dit, les cartes de d\u00e9bit, les crypto-monnaies, et bien plus encore. Vous pouvez consulter les options de paiement disponibles sur la page de paiement.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1407963315\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1407963315-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-was-my-payment-declined?\" aria-expanded=\"false\" aria-controls=\"accordion-1407963315-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Pourquoi mon paiement a-t-il \u00e9t\u00e9 refus\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1407963315-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1407963315-label\" >\n\t\t\t\n<p>Les paiements peuvent \u00eatre refus\u00e9s pour diverses raisons, telles que des informations de carte de cr\u00e9dit incorrectes, des fonds insuffisants ou des probl\u00e8mes avec le fournisseur de paiement. Veuillez vous assurer que les informations de paiement que vous fournissez sont exactes ou contactez votre fournisseur de paiement pour r\u00e9soudre le probl\u00e8me.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-833729465\" class=\"accordion-item\">\n\t\t<a id=\"accordion-833729465-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-obtain-an-invoice?\" aria-expanded=\"false\" aria-controls=\"accordion-833729465-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment puis-je obtenir une facture ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-833729465-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-833729465-label\" >\n\t\t\t\n<p>Vous pouvez demander une facture lors du passage en caisse, et nous vous l'enverrons par courriel.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2812603281\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2812603281-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-cash-on-delivery-(cod)-payment-option?\" aria-expanded=\"false\" aria-controls=\"accordion-2812603281-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Proposez-vous l'option de paiement \u00e0 la livraison ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2812603281-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2812603281-label\" >\n\t\t\t\n<p>Nous n'offrons pas de paiement \u00e0 la livraison. Vous devez utiliser des m\u00e9thodes de paiement en ligne lors de la passation de votre commande.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2950598861\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2950598861-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-an-option-to-enter-a-discount-code-or-gift-card?\" aria-expanded=\"false\" aria-controls=\"accordion-2950598861-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Existe-t-il une option pour saisir un code de r\u00e9duction ou une carte-cadeau ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2950598861-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2950598861-label\" >\n\t\t\t\n<p>Oui, si vous avez un code de r\u00e9duction ou une carte-cadeau, vous pouvez saisir les informations pertinentes sur la page de paiement pour b\u00e9n\u00e9ficier de r\u00e9ductions.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1093499784\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1093499784-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-1093499784-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Le paiement est-il s\u00e9curis\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1093499784-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1093499784-label\" >\n\t\t\t\n<p>Nous prenons plusieurs mesures pour assurer la s\u00e9curit\u00e9 des paiements, notamment la technologie de cryptage et un traitement des paiements conforme aux normes PCI.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3958996628\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3958996628-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-receive-an-order-confirmation-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-3958996628-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment puis-je recevoir une confirmation de commande apr\u00e8s avoir effectu\u00e9 un paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3958996628-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3958996628-label\" >\n\t\t\t\n<p>Vous recevrez un e-mail de confirmation de commande imm\u00e9diatement apr\u00e8s un paiement r\u00e9ussi, contenant des informations d\u00e9taill\u00e9es sur votre commande.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2860725562\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2860725562-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-request-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-2860725562-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment puis-je demander un remboursement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2860725562-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2860725562-label\" >\n\t\t\t\n<p>Si vous avez besoin d'un remboursement, veuillez contacter notre \u00e9quipe de support client en fournissant les d\u00e9tails de votre commande. Nous vous aiderons \u00e0 traiter vos demandes de remboursement conform\u00e9ment \u00e0 notre politique de remboursement.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3606114095\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3606114095-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-view-my-order-history-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-3606114095-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment puis-je consulter mon historique de commande apr\u00e8s avoir effectu\u00e9 un paiement ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3606114095-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3606114095-label\" >\n\t\t\t\n<p>Connectez-vous \u00e0 votre compte et acc\u00e9dez \u00e0 la page \u201c Mon Compte \u201d. Dans la section historique des commandes, vous pouvez consulter les informations de paiement et le statut des commandes pour les commandes pass\u00e9es.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1637673220\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Exp\u00e9dition<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-1160887164\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1160887164-label\" class=\"accordion-title plain\" href=\"#accordion-item-what&#039;s-the-shipping-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-1160887164-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quelle est la politique d'exp\u00e9dition ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1160887164-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1160887164-label\" >\n\t\t\t\n<p>Livraison gratuite aux \u00c9tats-Unis et en Australie.<br \/>\nPays o\u00f9 nous pouvons exp\u00e9dier\u00a0<strong>D\u00e9livr\u00e9 Frais Pay\u00e9s<\/strong>\u00a0(<strong>Livraison avec droits de douane pay\u00e9s<\/strong>) M\u00e9thode, elle ne vous demande pas d'effectuer la douane et ne paie pas de droits pour vous.<\/p>\n<ul>\n<li>\u00c9tats-Unis \u2013 UPS Express (sauf l'Alaska et Hawa\u00ef)<\/li>\n<li>Royaume-Uni \u2013 DPD Express local<\/li>\n<li>Europe \u2013 UPS Express \/ DPD Express \/ DHL Express<\/li>\n<\/ul>\n<p>Listes de pays d'Europe selon la m\u00e9thode DDP : Allemagne, Belgique, Luxembourg, Pays-Bas, R\u00e9publique tch\u00e8que, Pologne, Croatie, Slovaquie, Slov\u00e9nie, Finlande, Danemark, Su\u00e8de, Autriche, France, Italie, Hongrie, Bulgarie, Lituanie, Estonie, Lettonie, Gr\u00e8ce, Irlande, Portugal, Espagne.<\/p>\n<p>Les exp\u00e9ditions vers les pays europ\u00e9ens, \u00e0 l'exception du Royaume-Uni, seront d\u00e9douan\u00e9es en Allemagne et exp\u00e9di\u00e9es vers d'autres pays europ\u00e9ens depuis l'Allemagne.<\/p>\n<ul>\n<li>\u00c9mirats arabes unis (Duba\u00ef uniquement)<\/li>\n<li>Afrique du Sud<\/li>\n<li>Vi\u00eat Nam<\/li>\n<li>Malaisie occidentale (sauf l'\u00eele de Kalimantan)<\/li>\n<\/ul>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>Pays<\/td>\n<td>M\u00e9thode d'exp\u00e9dition<\/td>\n<td>D\u00e9lai de livraison<\/td>\n<\/tr>\n<tr>\n<td>\u00c9tats-Unis<\/td>\n<td>UPS Ground local<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Royaume-Uni<\/td>\n<td>DPD Express local<\/td>\n<td>7 \u00e0 12 jours<\/td>\n<\/tr>\n<tr>\n<td>Allemagne<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>8 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>France<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>La Belgique<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Luxembourg<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Pays-Bas<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>R\u00e9publique tch\u00e8que<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Pologne<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Croatie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Slovaquie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>La Slov\u00e9nie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Finlande<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Le Danemark<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Su\u00e8de<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Autriche<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Italie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Hongrie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Lituanie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>L'Estonie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Lettonie<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>La Gr\u00e8ce<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Irlande<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Portugal<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>Espagne<\/td>\n<td>UPS\/DPD\/DHL Allemagne<\/td>\n<td>10 \u00e0 15 jours<\/td>\n<\/tr>\n<tr>\n<td>\u00c9mirats arabes unis (Duba\u00ef uniquement)<\/td>\n<td>Ligne d\u00e9di\u00e9e de Duba\u00ef<\/td>\n<td>12 \u00e0 18 jours<\/td>\n<\/tr>\n<tr>\n<td>Afrique du Sud<\/td>\n<td>Ligne d\u00e9di\u00e9e Afrique du Sud<\/td>\n<td>15 \u00e0 25 jours<\/td>\n<\/tr>\n<tr>\n<td>Vi\u00eat Nam<\/td>\n<td>Ligne d\u00e9di\u00e9e Vietnam<\/td>\n<td>3 \u00e0 5 jours<\/td>\n<\/tr>\n<tr>\n<td>Malaisie occidentale<\/td>\n<td>Ligne d\u00e9di\u00e9e de la Malaisie<\/td>\n<td>4 \u00e0 8 jours<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>Autres pays<br \/>\nExcept\u00e9 les pays list\u00e9s ci-dessus, vous devez\u00a0<strong>faire d\u00e9douaner<\/strong>\u00a0et\u00a0<strong>payer des droits<\/strong>\u00a0Lorsque le colis est arriv\u00e9 \u00e0 votre bureau de douane, concernant le montant de la taxe que vous devez payer, veuillez vous renseigner aupr\u00e8s de votre bureau de douane local pour obtenir des d\u00e9tails.<\/p>\n<p>Vos coutumes peuvent vous obliger \u00e0 fournir\u00a0<strong>licence commerciale<\/strong>\u00a0aussi (le cas \u00e9ch\u00e9ant)<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-155695035\" class=\"accordion-item\">\n\t\t<a id=\"accordion-155695035-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-free-shipping-available?\" aria-expanded=\"false\" aria-controls=\"accordion-155695035-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>La livraison gratuite est-elle disponible ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-155695035-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-155695035-label\" >\n\t\t\t\n<p>La livraison gratuite est disponible aux \u00c9tats-Unis et en Australie.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2994330165\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2994330165-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-are-shipping-costs-calculated?\" aria-expanded=\"false\" aria-controls=\"accordion-2994330165-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment les co\u00fbts d'exp\u00e9dition sont-ils calcul\u00e9s ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2994330165-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2994330165-label\" >\n\t\t\t\n<p>Les frais d'exp\u00e9dition sont g\u00e9n\u00e9ralement calcul\u00e9s en fonction du poids des articles, de la destination d'exp\u00e9dition et de la m\u00e9thode d'exp\u00e9dition choisie. Vous pouvez voir le co\u00fbt d'exp\u00e9dition pendant le processus de paiement.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2200323679\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2200323679-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-my-package-is-lost-or-delayed?\" aria-expanded=\"false\" aria-controls=\"accordion-2200323679-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Que dois-je faire si mon colis est perdu ou retard\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2200323679-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2200323679-label\" >\n\t\t\t\n<p>Si votre colis est perdu ou consid\u00e9rablement retard\u00e9, veuillez contacter notre \u00e9quipe de support client. Nous enqu\u00eaterons et assisterons \u00e0 la r\u00e9solution du probl\u00e8me.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3022824554\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3022824554-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3022824554-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment puis-je suivre ma commande ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3022824554-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3022824554-label\" >\n\t\t\t\n<p>Vous pouvez suivre votre commande en vous connectant \u00e0 votre compte et en acc\u00e9dant \u00e0 la section \u201c Historique des commandes \u201d. Nous envoyons \u00e9galement les informations de suivi de commande par e-mail.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3446487745\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3446487745-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-to-pay-customs-duties?\" aria-expanded=\"false\" aria-controls=\"accordion-3446487745-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Dois-je payer des droits de douane ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3446487745-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3446487745-label\" >\n\t\t\t\n<p>Pas requis pour l'instant, sauf au Canada et au Danemark.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3673214276\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3673214276-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-estimated-shipping-time?\" aria-expanded=\"false\" aria-controls=\"accordion-3673214276-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quel est le d\u00e9lai d'exp\u00e9dition estim\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3673214276-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3673214276-label\" >\n\t\t\t\n<p>Selon le produit, le d\u00e9lai de r\u00e9approvisionnement est de 1 \u00e0 5 jours et le d\u00e9lai d'exp\u00e9dition est de 7 \u00e0 15 jours.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2106142566\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >S\u00e9curit\u00e9<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2603358326\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2603358326-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-website-security-ensured?\" aria-expanded=\"false\" aria-controls=\"accordion-2603358326-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment la s\u00e9curit\u00e9 des sites Web est-elle assur\u00e9e ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2603358326-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2603358326-label\" >\n\t\t\t\n<p>Nous utilisons plusieurs niveaux de mesures de s\u00e9curit\u00e9 pour prot\u00e9ger vos donn\u00e9es et vos transactions, notamment le cryptage des donn\u00e9es, des pare-feu et des audits de s\u00e9curit\u00e9 r\u00e9guliers.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-831625044\" class=\"accordion-item\">\n\t\t<a id=\"accordion-831625044-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-my-personal-information-safeguarded?\" aria-expanded=\"false\" aria-controls=\"accordion-831625044-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment mes informations personnelles sont-elles prot\u00e9g\u00e9es ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-831625044-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-831625044-label\" >\n\t\t\t\n<p>Nous adh\u00e9rons strictement \u00e0 notre politique de confidentialit\u00e9 et ne vendons ni ne partageons vos informations personnelles. Vos informations sont utilis\u00e9es uniquement pour le traitement des commandes et la fourniture d'un soutien client.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2165614016\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2165614016-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-information-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-2165614016-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Les informations de paiement sont-elles s\u00e9curis\u00e9es ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2165614016-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2165614016-label\" >\n\t\t\t\n<p>Nous utilisons un syst\u00e8me de traitement des paiements s\u00e9curis\u00e9 qui est conforme aux normes PCI pour assurer la s\u00e9curit\u00e9 de vos informations de paiement.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-239867951\" class=\"accordion-item\">\n\t\t<a id=\"accordion-239867951-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-create-a-strong-password?\" aria-expanded=\"false\" aria-controls=\"accordion-239867951-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment puis-je cr\u00e9er un mot de passe fort ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-239867951-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-239867951-label\" >\n\t\t\t\n<p>Cr\u00e9er un mot de passe solide implique d'utiliser une combinaison de lettres, de chiffres et de caract\u00e8res sp\u00e9ciaux, en \u00e9vitant les informations facilement devinables comme les dates de naissance. Changer r\u00e9guli\u00e8rement votre mot de passe est \u00e9galement un moyen de renforcer la s\u00e9curit\u00e9.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2177907247\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2177907247-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-verify-the-authenticity-of-the-website?\" aria-expanded=\"false\" aria-controls=\"accordion-2177907247-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment puis-je v\u00e9rifier l'authenticit\u00e9 du site Web ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2177907247-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2177907247-label\" >\n\t\t\t\n<p>V\u00e9rifiez l'URL du site Web pour vous assurer qu'elle correspond au site officiel. De plus, recherchez le certificat SSL, qui devrait indiquer que le site est s\u00e9curis\u00e9.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-627319163\" class=\"accordion-item\">\n\t\t<a id=\"accordion-627319163-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-report-suspicious-activity?\" aria-expanded=\"false\" aria-controls=\"accordion-627319163-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment signaler une activit\u00e9 suspecte ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-627319163-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-627319163-label\" >\n\t\t\t\n<p>Si vous rencontrez une activit\u00e9 suspecte ou des probl\u00e8mes de s\u00e9curit\u00e9, veuillez contacter notre support client imm\u00e9diatement. Nous enqu\u00eaterons et prendrons les mesures n\u00e9cessaires.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3201122743\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3201122743-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-anti-phishing-measures-in-place?\" aria-expanded=\"false\" aria-controls=\"accordion-3201122743-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Des mesures anti-phishing sont-elles en place ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3201122743-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3201122743-label\" >\n\t\t\t\n<p>Oui, nous avons mis en \u0153uvre des mesures anti-phishing pour aider \u00e0 pr\u00e9venir les activit\u00e9s frauduleuses sur les sites Web et les courriels malveillants.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1633707737\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Retours<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2100820567\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2100820567-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-would-like-to-change-my-ordered-items.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-2100820567-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Je voudrais modifier les articles que j'ai command\u00e9s. Que dois-je faire ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2100820567-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2100820567-label\" >\n\t\t\t\n<p>Vous pouvez modifier votre commande le jour m\u00eame de la passation de la commande, avant 23h00 (PDT -7 GMT). Veuillez nous contacter \u00e0 support@elfvaping.com pour demander des changements.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-986329262\" class=\"accordion-item\">\n\t\t<a id=\"accordion-986329262-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-return-a-product?\" aria-expanded=\"false\" aria-controls=\"accordion-986329262-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Incliner\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Comment retourner un produit ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-986329262-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-986329262-label\" >\n\t\t\t\n<p>Nous avons une politique de retour de 15 jours, vous permettant de demander un retour dans les 15 jours suivant la r\u00e9ception de votre article.<\/p>\n<p>Pour \u00eatre \u00e9ligible \u00e0 un retour, votre article doit \u00eatre dans le m\u00eame \u00e9tat que celui dans lequel vous l'avez re\u00e7u, non port\u00e9 ni utilis\u00e9, avec les \u00e9tiquettes, et dans son emballage d'origine. Vous aurez \u00e9galement besoin du re\u00e7u ou d'une preuve d'achat.<\/p>\n<p>Pour initier un retour, contactez-nous \u00e0 support@elfvaping.com. Si votre retour est accept\u00e9, nous vous fournirons une \u00e9tiquette d'exp\u00e9dition de retour et des instructions sur la fa\u00e7on et l'endroit o\u00f9 envoyer votre colis. Les articles renvoy\u00e9s sans demande de retour pr\u00e9alable ne seront pas accept\u00e9s.<\/p>\n<p>N'h\u00e9sitez pas \u00e0 nous contacter \u00e0 support@elfvaping.com pour toute question li\u00e9e aux retours.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"class_list":["post-930","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Elf Vaping<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elfvaping.com\/fr\/faq-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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