Refund Policy

Welcome to elfvaping.com, your go-to online store for disposable vape products. This Refund Policy outlines our guidelines for returns and refunds to ensure your satisfaction with our products.

30-Day Return Window:
You have 30 days from the date of receiving your item to request a return.

Eligibility Criteria:
To qualify for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Please ensure you have the receipt or proof of purchase handy.

Initiating a Return:
Before sending back your parcel, please contact us to initiate the return process. Returns without prior approval will not be accepted.

Damages and Issues:
Upon receiving your order, please inspect the items. If you notice any defects, damages, or receive the wrong item, contact us immediately for resolution.

Shipping Costs:
For returns due to personal reasons, customers are responsible for both the sending and return shipping costs.

Refund Process:
Once we receive and inspect your return, we will notify you of the approval status for your refund. If approved, the refund will be processed back to your original payment method. Please note that it may take some time for your bank or credit card company to finalize the refund.

Thank you for choosing elfvaping.com. Your satisfaction is our priority, and we strive to make the return and refund process as seamless as possible. If you have any questions or need assistance, please don’t hesitate to reach out to our customer service team.