{"id":930,"date":"2024-06-16T02:52:22","date_gmt":"2024-06-16T02:52:22","guid":{"rendered":"https:\/\/elfvaping.com\/?page_id=930"},"modified":"2024-08-05T12:42:08","modified_gmt":"2024-08-05T12:42:08","slug":"intrebari-frecvente-2","status":"publish","type":"page","link":"https:\/\/elfvaping.com\/ro\/faqs\/","title":{"rendered":"\u00centreb\u0103ri frecvente"},"content":{"rendered":"<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(0, 0, 0);\">\u00centreb\u0103ri Frecvente (FAQ)<\/span><b><\/b><\/h3><\/div>\n<div class=\"row row-collapse\"  id=\"row-2008307052\">\n\n\t<div id=\"col-1415397641\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3 class=\"accordion_title\">Plat\u0103<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-694951448\" class=\"accordion-item\">\n\t\t<a id=\"accordion-694951448-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-do-you-accept?\" aria-expanded=\"false\" aria-controls=\"accordion-694951448-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Ce metode de plat\u0103 accepta\u021bi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-694951448-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-694951448-label\" >\n\t\t\t\n<p>Accept\u0103m diverse metode de plat\u0103, inclusiv carduri de credit, carduri de debit, criptomoned\u0103 \u0219i multe altele. Pute\u021bi vizualiza op\u021biunile de plat\u0103 disponibile pe pagina de checkout.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-105205258\" class=\"accordion-item\">\n\t\t<a id=\"accordion-105205258-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-was-my-payment-declined?\" aria-expanded=\"false\" aria-controls=\"accordion-105205258-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>De ce a fost refuzat plata mea?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-105205258-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-105205258-label\" >\n\t\t\t\n<p>Pl\u0103\u021bile pot fi refuzate din diverse motive, cum ar fi informa\u021bii incorecte despre cardul de credit, fonduri insuficiente sau probleme cu furnizorul de servicii de plat\u0103. V\u0103 rug\u0103m s\u0103 v\u0103 asigura\u021bi c\u0103 informa\u021biile de plat\u0103 pe care le furniza\u021bi sunt exacte sau s\u0103 contacta\u021bi furnizorul de servicii de plat\u0103 pentru a rezolva problema.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2254202560\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2254202560-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-obtain-an-invoice?\" aria-expanded=\"false\" aria-controls=\"accordion-2254202560-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum pot ob\u021bine o factur\u0103?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2254202560-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2254202560-label\" >\n\t\t\t\n<p>Pute\u021bi solicita o factur\u0103 \u00een timpul procesului de checkout, iar noi vi-o vom trimite prin e-mail.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4173790296\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4173790296-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-offer-cash-on-delivery-(cod)-payment-option?\" aria-expanded=\"false\" aria-controls=\"accordion-4173790296-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Oferi\u021bi op\u021biunea de plat\u0103 la livrare (COD)?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4173790296-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4173790296-label\" >\n\t\t\t\n<p>Nu oferim plata la livrare. Trebuie s\u0103 utiliza\u021bi metode de plat\u0103 online atunci c\u00e2nd plasa\u021bi o comand\u0103.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3822363053\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3822363053-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-there-an-option-to-enter-a-discount-code-or-gift-card?\" aria-expanded=\"false\" aria-controls=\"accordion-3822363053-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Exist\u0103 op\u021biunea de a introduce un cod de reducere sau un card cadou?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3822363053-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3822363053-label\" >\n\t\t\t\n<p>Da, dac\u0103 ave\u021bi un cod de reducere sau un card cadou, pute\u021bi introduce informa\u021biile relevante pe pagina de checkout pentru a v\u0103 bucura de reduceri.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-215587355\" class=\"accordion-item\">\n\t\t<a id=\"accordion-215587355-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-215587355-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Este securizat\u0103 plata?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-215587355-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-215587355-label\" >\n\t\t\t\n<p>Lu\u0103m multiple m\u0103suri pentru a asigura securitatea pl\u0103\u021bilor, inclusiv tehnologia de criptare \u0219i procesarea pl\u0103\u021bilor conform\u0103 cu standardele PCI.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1720307447\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1720307447-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-receive-an-order-confirmation-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-1720307447-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum pot primi o confirmare a comenzii dup\u0103 efectuarea unei pl\u0103\u021bi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1720307447-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1720307447-label\" >\n\t\t\t\n<p>Vei primi un e-mail de confirmare a comenzii imediat dup\u0103 o plat\u0103 reu\u0219it\u0103, care va con\u021bine informa\u021bii detaliate despre comand\u0103.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2167981598\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2167981598-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-request-a-refund?\" aria-expanded=\"false\" aria-controls=\"accordion-2167981598-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum pot solicita o rambursare?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2167981598-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2167981598-label\" >\n\t\t\t\n<p>Dac\u0103 ave\u021bi nevoie de o rambursare, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de asisten\u021b\u0103 clien\u021bi, furniz\u00e2nd detalii despre comand\u0103. V\u0103 vom ajuta \u00een procesarea cererilor de rambursare \u00een conformitate cu politica noastr\u0103 de rambursare.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2885582111\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2885582111-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-view-my-order-history-after-making-a-payment?\" aria-expanded=\"false\" aria-controls=\"accordion-2885582111-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum pot vizualiza istoricul comenzilor mele dup\u0103 efectuarea unei pl\u0103\u021bi?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2885582111-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2885582111-label\" >\n\t\t\t\n<p>Conecta\u021bi-v\u0103 la contul dvs. \u0219i accesa\u021bi pagina \u201cContul meu\u201d. \u00cen sec\u021biunea istoricul comenzilor, pute\u021bi vizualiza informa\u021bii despre plat\u0103 \u0219i starea comenzii pentru comenzile anterioare.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1115453969\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Expediere<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-3019672628\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3019672628-label\" class=\"accordion-title plain\" href=\"#accordion-item-what&#039;s-the-shipping-policy?\" aria-expanded=\"false\" aria-controls=\"accordion-3019672628-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Care este politica de expediere?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3019672628-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3019672628-label\" >\n\t\t\t\n<p>Livrare gratuit\u0103 \u00een SUA \u0219i Australia.<br \/>\n\u021a\u0103ri cu care putem trimite colete\u00a0<strong>DDP<\/strong>\u00a0(<strong>Livrare tax\u0103 pl\u0103tit\u0103<\/strong>) Metoda, nu v\u0103 cere s\u0103 face\u021bi vam\u0103 \u0219i nicio tax\u0103 pentru dvs.<\/p>\n<ul>\n<li>SUA \u2013 UPS Express (except Alaska \u0219i Hawaii)<\/li>\n<li>Marea Britanie \u2013 DPD Express local<\/li>\n<li>Europa \u2013 UPS Express\/ DPD Express\/ DHL Express<\/li>\n<\/ul>\n<p>Liste de \u021b\u0103ri din Europa metoda DDP: Germania, Belgia, Luxemburg, Olanda, Republica Ceh\u0103, Polonia, Croa\u021bia, Slovacia, Slovenia, Finlanda, Danemarca, Suedia, Austria, Fran\u021ba, Italia, Ungaria, Bulgaria, Lituania, Estonia, Letonia, Grecia, Irlanda, Portugalia, Spania.<\/p>\n<p>Expedi\u021biile c\u0103tre \u021b\u0103rile europene, cu excep\u021bia Regatului Unit, vor fi procesate \u00een Germania \u0219i expediate c\u0103tre alte \u021b\u0103ri europene din Germania.<\/p>\n<ul>\n<li>Emiratele Arabe Unite (numai Dubai)<\/li>\n<li>Africa de Sud<\/li>\n<li>Vietnam<\/li>\n<li>Malaezia de Vest (excep\u021bie Insula Kalimantan)<\/li>\n<\/ul>\n<figure class=\"wp-block-table\">\n<table>\n<tbody>\n<tr>\n<td>\u021aar\u0103<\/td>\n<td>Metod\u0103 de expediere<\/td>\n<td>Timp de livrare<\/td>\n<\/tr>\n<tr>\n<td>SUA<\/td>\n<td>UPS Ground local<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Regatul Unit<\/td>\n<td>DPD Express local\u0103<\/td>\n<td>7~12 zile<\/td>\n<\/tr>\n<tr>\n<td>Germania<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>8~15 zile<\/td>\n<\/tr>\n<tr>\n<td>Fran\u021ba<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Belgia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Luxemburg<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>\u021a\u0103rile de Jos<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Republica Ceh\u0103<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Polonia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Croa\u021bia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Slovacia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Slovenia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Finlanda<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Danemarca<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Suedia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Austria<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Italia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Ungaria<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Lituania<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Estonia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Letonia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Grecia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Irlanda<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Portugalia<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Spania<\/td>\n<td>UPS\/DPD\/DHL Germania<\/td>\n<td>10-15 zile<\/td>\n<\/tr>\n<tr>\n<td>Emiratele Arabe Unite (numai Dubai)<\/td>\n<td>Liniile dedicate Dubai<\/td>\n<td>12~18 zile<\/td>\n<\/tr>\n<tr>\n<td>Africa de Sud<\/td>\n<td>Liniile dedicate din Africa de Sud<\/td>\n<td>15~25 zile<\/td>\n<\/tr>\n<tr>\n<td>Vietnam<\/td>\n<td>Liniile dedicate Vietnamului<\/td>\n<td>3-5 zile<\/td>\n<\/tr>\n<tr>\n<td>Malaezia de Vest<\/td>\n<td>Liniile dedicate din Malaezia<\/td>\n<td>4~8 zile<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/figure>\n<p>Alte \u021b\u0103ri<br \/>\nPe l\u00e2ng\u0103 aceste \u021b\u0103ri enumerate mai sus, trebuie s\u0103\u00a0<strong>do customs clearance<\/strong>\u00a0\u0219i\u00a0<strong>pl\u0103ti\u021bi taxe vamale<\/strong>\u00a0C\u00e2nd coletul a ajuns la vam\u0103, \u00een ceea ce prive\u0219te suma taxei pe care trebuie s\u0103 o pl\u0103ti\u021bi, v\u0103 rug\u0103m s\u0103 \u00eentreba\u021bi vama local\u0103 pentru detalii.<\/p>\n<p>Este posibil ca reglement\u0103rile vamale s\u0103 v\u0103 oblige s\u0103 furniza\u021bi\u00a0<strong>licen\u021b\u0103 de afaceri<\/strong>\u00a0de asemenea. (dac\u0103 exist\u0103)<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1655721006\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1655721006-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-free-shipping-available?\" aria-expanded=\"false\" aria-controls=\"accordion-1655721006-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Este disponibil\u0103 livrarea gratuit\u0103?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1655721006-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1655721006-label\" >\n\t\t\t\n<p>Livrarea gratuit\u0103 este disponibil\u0103 \u00een SUA \u0219i Australia.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-207391220\" class=\"accordion-item\">\n\t\t<a id=\"accordion-207391220-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-are-shipping-costs-calculated?\" aria-expanded=\"false\" aria-controls=\"accordion-207391220-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum se calculeaz\u0103 costurile de transport?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-207391220-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-207391220-label\" >\n\t\t\t\n<p>Costurile de expediere sunt de obicei calculate pe baza greut\u0103\u021bii articolelor, a destina\u021biei de expediere \u0219i a metodei de expediere selectate. Pute\u021bi vedea costul de expediere \u00een timpul procesului de finalizare a comenzii.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-848122108\" class=\"accordion-item\">\n\t\t<a id=\"accordion-848122108-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-my-package-is-lost-or-delayed?\" aria-expanded=\"false\" aria-controls=\"accordion-848122108-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Ce ar trebui s\u0103 fac dac\u0103 pachetul meu este pierdut sau \u00eent\u00e2rziat?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-848122108-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-848122108-label\" >\n\t\t\t\n<p>Dac\u0103 pachetul dvs. este pierdut sau \u00eent\u00e2rziat semnificativ, v\u0103 rug\u0103m s\u0103 contacta\u021bi echipa noastr\u0103 de asisten\u021b\u0103 clien\u021bi. Vom investiga \u0219i vom ajuta la rezolvarea problemei.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2877889127\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2877889127-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2877889127-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum pot s\u0103 \u00eemi urm\u0103resc comanda?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2877889127-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2877889127-label\" >\n\t\t\t\n<p>Pute\u021bi urm\u0103ri comanda dvs. conect\u00e2ndu-v\u0103 la contul dvs. \u0219i acces\u00e2nd sec\u021biunea \u201cIstoricul comenzilor\u201d. De asemenea, trimitem informa\u021bii de urm\u0103rire a comenzii prin e-mail.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2302992324\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2302992324-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-need-to-pay-customs-duties?\" aria-expanded=\"false\" aria-controls=\"accordion-2302992324-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Trebuie s\u0103 pl\u0103tesc taxe vamale?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2302992324-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2302992324-label\" >\n\t\t\t\n<p>Nu sunt necesare deocamdat\u0103, cu excep\u021bia Canadei \u0219i Danemarcei.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2136664597\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2136664597-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-is-the-estimated-shipping-time?\" aria-expanded=\"false\" aria-controls=\"accordion-2136664597-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Care este timpul estimat de livrare?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2136664597-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2136664597-label\" >\n\t\t\t\n<p>\u00cen func\u021bie de produs, timpul de stocare este de 1-5 zile, iar timpul de expediere este de 7-15 zile.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-128672696\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Securitate<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-1679414575\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1679414575-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-website-security-ensured?\" aria-expanded=\"false\" aria-controls=\"accordion-1679414575-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum este asigurat\u0103 securitatea site-ului web?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1679414575-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1679414575-label\" >\n\t\t\t\n<p>Utiliz\u0103m mai multe niveluri de m\u0103suri de securitate pentru a v\u0103 proteja datele \u0219i tranzac\u021biile, inclusiv criptarea datelor, firewall-uri \u0219i audituri regulate de securitate.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1001927275\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1001927275-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-my-personal-information-safeguarded?\" aria-expanded=\"false\" aria-controls=\"accordion-1001927275-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum sunt protejate informa\u021biile mele personale?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1001927275-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1001927275-label\" >\n\t\t\t\n<p>Ne ader\u0103m strict la politica noastr\u0103 de confiden\u021bialitate \u0219i nu vindem sau \u00eemp\u0103rt\u0103\u0219im informa\u021biile dumneavoastr\u0103 personale. Informa\u021biile dumneavoastr\u0103 sunt utilizate exclusiv pentru procesarea comenzilor \u0219i pentru furnizarea asisten\u021bei clien\u021bilor.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4126558409\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4126558409-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-payment-information-secure?\" aria-expanded=\"false\" aria-controls=\"accordion-4126558409-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Informa\u021biile de plat\u0103 sunt securizate?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4126558409-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4126558409-label\" >\n\t\t\t\n<p>Utiliz\u0103m un sistem securizat de procesare a pl\u0103\u021bilor care respect\u0103 standardele PCI pentru a asigura securitatea informa\u021biilor de plat\u0103.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2031842975\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2031842975-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-create-a-strong-password?\" aria-expanded=\"false\" aria-controls=\"accordion-2031842975-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum pot crea o parol\u0103 puternic\u0103?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2031842975-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2031842975-label\" >\n\t\t\t\n<p>Crearea unei parole puternice implic\u0103 utilizarea unei combina\u021bii de litere, numere \u0219i caractere speciale, evit\u00e2nd informa\u021bii u\u0219or de ghicit, cum ar fi zilele de na\u0219tere. Schimbarea parolei \u00een mod regulat este, de asemenea, o modalitate de a \u00eembun\u0103t\u0103\u021bi securitatea.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1262731438\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1262731438-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-verify-the-authenticity-of-the-website?\" aria-expanded=\"false\" aria-controls=\"accordion-1262731438-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum pot verifica autenticitatea site-ului?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1262731438-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1262731438-label\" >\n\t\t\t\n<p>Verifica\u021bi adresa URL a site-ului web pentru a v\u0103 asigura c\u0103 aceasta corespunde site-ului oficial. \u00cen plus, c\u0103uta\u021bi certificatul SSL, care ar trebui s\u0103 indice c\u0103 site-ul este securizat.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2679824343\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2679824343-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-report-suspicious-activity?\" aria-expanded=\"false\" aria-controls=\"accordion-2679824343-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum raportez activit\u0103\u021bi suspecte?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2679824343-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2679824343-label\" >\n\t\t\t\n<p>Dac\u0103 \u00eent\u00e2mpina\u021bi orice activitate suspect\u0103 sau probleme de securitate, v\u0103 rug\u0103m s\u0103 contacta\u021bi imediat suportul clien\u021bi. Vom investiga \u0219i vom lua m\u0103surile necesare.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2327703414\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2327703414-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-there-anti-phishing-measures-in-place?\" aria-expanded=\"false\" aria-controls=\"accordion-2327703414-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Exist\u0103 m\u0103suri anti-phishing implementate?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2327703414-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2327703414-label\" >\n\t\t\t\n<p>Da, am implementat m\u0103suri anti-phishing pentru a ajuta la prevenirea activit\u0103\u021bilor frauduloase pe site-uri web \u0219i e-mailuri r\u0103u inten\u021bionate.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1767056091\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Retururi<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-3808950450\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3808950450-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-would-like-to-change-my-ordered-items.-what-should-i-do?\" aria-expanded=\"false\" aria-controls=\"accordion-3808950450-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>A\u0219 dori s\u0103 schimb articolele pe care le-am comandat. Ce ar trebui s\u0103 fac?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3808950450-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3808950450-label\" >\n\t\t\t\n<p>Pute\u021bi modifica comanda dvs. pe sau \u00eenainte de ora 23:00 (PDT -7 GMT) \u00een aceea\u0219i zi \u00een care a fost plasat\u0103 comanda. V\u0103 rug\u0103m s\u0103 ne contacta\u021bi la support@elfvaping.com pentru a solicita modific\u0103ri.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1234516631\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1234516631-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-do-i-return-a-product?\" aria-expanded=\"false\" aria-controls=\"accordion-1234516631-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Comutare\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Cum returnez un produs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1234516631-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1234516631-label\" >\n\t\t\t\n<p>Avem o politic\u0103 de retur de 15 zile, care v\u0103 permite s\u0103 solicita\u021bi returul \u00eentr-un termen de 15 zile de la primirea articolului.<\/p>\n<p>Pentru a fi eligibil pentru o returnare, articolul dvs. trebuie s\u0103 fie \u00een aceea\u0219i condi\u021bie ca atunci c\u00e2nd l-a\u021bi primit, ner\u0103zut sau neutilizat, cu etichete \u0219i \u00een ambalajul original. Ve\u021bi avea nevoie \u0219i de chitan\u021b\u0103 sau dovad\u0103 de cump\u0103rare.<\/p>\n<p>Pentru a ini\u021bia o returnare, contacta\u021bi-ne la support@elfvaping.com. Dac\u0103 returnarea dvs. este acceptat\u0103, v\u0103 vom furniza o etichet\u0103 de expediere pentru returnare \u0219i instruc\u021biuni despre cum \u0219i unde s\u0103 trimite\u021bi coletul. Articolele trimise \u00eenapoi la noi f\u0103r\u0103 o solicitare prealabil\u0103 de returnare nu vor fi acceptate.<\/p>\n<p>Nu ezita\u021bi s\u0103 ne contacta\u021bi la support@elfvaping.com pentru orice \u00eentreb\u0103ri legate de retururi.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-title-center.php","meta":{"_lmt_disableupdate":"","_lmt_disable":"","jetpack_post_was_ever_published":false,"footnotes":""},"class_list":["post-930","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Elf Vaping<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/elfvaping.com\/ro\/intrebari-frecvente-2\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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